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  1. Home
  2. Policies and Procedures

Policies and Procedures

You can find the documents you need in our policies, procedures and guidance below.

If you are looking for a document relating to a specific qualification or unit, these can be found via our Portal.

Access the Portal

Can’t find what you are looking for?

Get in touch on 0151 494 2072 or contact customerservices@openawards.org.uk.

Provider Handbook (Regulated Qualifications and Unit Courses) 2024-25
Provider Handbook (Regulated Qualifications and Unit Courses) 2025-26
Access to HE Provider Handbook 2024-25
Access to HE Provider Handbook 2025-26
Academic Misconduct Policy
Appeal against Open Awards Decision Form
Complaints Policy
Enquiries and Appeals Policy and Procedures
Enquiry About Results Form
Equality, Diversity and Inclusion Policy
Invoicing Policy
Pricing Policy – Apprenticeship Assessment
Privacy Notice – Learners 
Privacy Policy 
Reasonable Adjustments and Special Considerations Policy and Procedures
Remote Invigilation Terms and Conditions
Secure Portal Guidance 
Welsh Medium Qualifications Policy
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