If you have misplaced or lost your original certificate, please call us on 0151 494 2072 to discuss the options available to you. We will check our records at the same time to confirm if you are registered with Open Awards thus saving you time and money.

Please note:

  • Due to the Data Protection Act, we are unable to provide results over the telephone.
  • Proof of identity will be required for all requests.
  • All payments must be made in advance.
  • Current pricing information for re-issues and replacement certificates can be found here under ‘Other Fees and Charges’.
  • On 01/09/2004, national credit values changed so that 1 credit = 10 hours of learning. Prior to this date, 1 credit = 30 hours of learning.
Graduation cap resting on stacked books beside a rolled diploma tied with a red ribbon, symbolising academic achievement and qualifications.

How to request a learner document

Replacement Certificates

To request a replacement certificate, please complete the Learner Reissue Request form.

It is important that you read the information notes here before you submit your request.

Learner Achievement Report

To request a copy of the report, please complete the Learner Reissue Request form.

Depending on payment method, the form, and scanned copy of your ID, can be emailed to customerservices@openawards.org.uk.

It is important that you read the information notes here before you submit your request.

If we are unable to locate your records immediately over the telephone, we can conduct a full search into our archives.

Check a Certificate

If you want to verify the authenticity of a certificate issued by Open Awards, please click the link below. You will require the learner’s date of birth (DOB), which is not printed on the certificate.

Please click here to check a certificate.